CIVILIAN DEPARTMENT

STANDARD OPERATING PROCEDURES

📝 Last Revision: 05/24/2026

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Table of Contents

1. Department Expectations
2. CoC Structure
3. Disciplinary Action
4. Attendance Policies
5. Civilian FTO Program & Certification
6. Department Roles
7. Contact Levels
8. Roleplay
9. Disclaimer
10. Changelog

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Section 1: Department Expectations

1.1 Objective Statement

💡 Purpose

As civilians, we pride ourselves on story-driven, quality-oriented roleplay. Every action should be realistic, meaningful, and contribute to your character's overall story.

Expectations

• Create detailed character backstories

• Roleplay with realism and common sense

• Consider motivations behind every action

• Maintain character consistency

• Separate in-character and out-of-character emotions

• Demonstrate maturity at all times

📝 Note

Ask yourself:

"What is my character thinking?"

"How will this impact their story?"

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Section 2: Chain of Command Structure

2.1 CoC Objective

⚠️ Leadership Expectations

The objective of the Civilian Chain of Command is to:

• Uphold all state rules and standards

• Promote quality roleplay

• Foster a healthy learning environment

• Lead by example

• Support civilian growth and development

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2.2 CoC Points of Contact

🟡 Caution

Always contact the lowest appropriate member of the Chain of Command before escalating issues.

Contact Flow

1. Lower CoC Member
2. Department Representative
3. Civilian Command Member

💡 Tip

If a Lower CoC Member has not responded within 24 hours, you may move up the chain.

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2.3 CoC Departments

Department of Justice

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Department of State

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Department of Labor

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Department of Housing & Business

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Office of the Governor

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General Advisors

📝 Note

General Advisors assist all divisions and answer questions across the department.

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Section 3: Disciplinary Action

3.1 Grievance Policy

❌ Prohibited Behavior

Civilians shall not publicly:

• Criticize department members

• Disrespect Chain of Command

• Undermine department policies

• Publicly shame the department or community

⚠️ Grievances must be submitted through official complaint systems.

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3.2 Punishment Structure

Available Disciplinary Actions

🔴 Important

Internal Affairs Investigators may combine punishments when appropriate.

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3.3 Scenario Conduct

Prohibited Roleplay

❌ Nudity

❌ Sexual Roleplay

❌ Childbirth Roleplay

❌ Vigilante Roleplay

❌ Military Roleplay

❌ Merryweather Roleplay

❌ Bounty Hunting

❌ Intentional Harm Against Minors

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Restricted Features

⚠️ The following are prohibited:

• Teleporting

• Spectating

• Unauthorized No-Clipping

• Unauthorized God Mode

• County Taxi Usage

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• Entering Closed Interiors

• Moving To Character Start Location

• Managing Scenes

• Fire / Hazmat Scenes

• Investigation Scenes

• County Medical & DOC Functions

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Section 4: Attendance Policies

4.1 Attendance Requirements

Attendance Minimums

📝 Attendance must be logged through the clock-in system.

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4.2 Secondary Departments

Requirements

1. Civilian for 4+ Weeks
2. Good Department Standing
3. No Recent Discipline
4. No Attendance Strikes
5. CoC Approval

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4.3 Bare Minimum Policy

🟡 Caution

Members who consistently patrol only the minimum requirements and demonstrate little interest may face:

• Warnings

• Demotions

• Removal

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4.4 Leave of Absence

💡 Tip

Use an LOA for long-term absences.

Use an Attendance Exemption for short-term attendance conflicts.

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4.5 Attendance Strikes

⚠️ Probationary Civilians are removed after their second strike.

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Section 5: Civilian FTO Program & Certification

5.1 FTO Program

The FTO Program provides:

• Training

• Evaluation

• Scenario Development

• Policy Education

• Recruit Supervision

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5.2 Certifications

Fire Script Certification

🔥 Allows use of:

• Fire Script

• Smoke Script

Contact an FTO Supervisor for certification.

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Section 6: Department Roles

Role Overview

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Section 7: Contact Levels

Contact Levels

Easy Contact

• Small Scenarios

• Foot Pursuits

• Bicycle Pursuits

• Self-Defense Firearm Usage

Normal Contact

• Priority Calls

• Medium Scenarios

• Up To 3 Planned Shootings

Hard Contact

• Large Incidents

• SWAT/SRT/SRU Involvement

• Up To 3 Planned Shootings

Enhanced Contact

• Extreme Scene Access

• Special Vehicle Access

• Up To 5 Planned Shootings

Extreme Contact

🔴 Requires Civilian CoC Approval

• Major Planned Events

• Multi-Agency Incidents

• Large Scale Operations

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Section 8: Roleplay

Core Principles

💡 Quality Roleplay

📝 Storylines

⚠️ Value of Life

🟡 Realistic Pursuits

🔗 Proper 911 Usage

📋 CAD Compliance

🏠 Real Estate Compliance

🔫 Weapon Compliance

👥 Group & Organization Compliance

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Section 9: Disclaimer

⚠️ Disclaimer

All civilians are expected to know and follow these Standard Operating Procedures.

Failure to comply may result in disciplinary action.

Civilian CoC reserves the right to:

• Modify Procedures

• Add Procedures

• Remove Procedures

• Update Procedures

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Changelog