Civilian Operations

Public Services

Standard Operating Procedures

Last Revision: May 24, 2026

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Department Leadership

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Table of Contents

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Section 1: Mission Statement

Public Services is a government-operated organization dedicated to providing the citizens of San Andreas with essential services necessary for daily life and infrastructure operations.

Through the efforts of Public Works, the Department of Transportation, and the San Andreas Bay Transportation Authority, employees work diligently to ensure the Commonwealth remains safe, functional, and prosperous.

Core Values

Safety

Service

Professionalism

Integrity

Accountability

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Section 2: Expectations

2.1 Employee Expectations

Employees are expected to maintain a high degree of professionalism both on-duty and off-duty.

Government personnel are held to a higher standard than ordinary civilians and may be disciplined for violations of:

Commonwealth Law

Department Policies

Public Services Regulations

Civilian Operations Policies

Employees shall always conduct themselves in a manner that reflects positively upon Public Services and Praxis Roleplay.

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Section 3: Chain of Command

3.1 General Notice

Safety and willingness to follow established regulations are the foundation of Public Services operations.

When uncertainty exists regarding an action or decision:

The safest course of action shall always be taken.

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3.2 Chairman

The Chairman oversees all major organizational decisions and approves significant policy, documentation, and operational changes.

Responsibilities

Organizational oversight

Strategic planning

Policy approval

Board coordination

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3.3 Executive Director

The Executive Director manages all personnel and operational matters.

Responsibilities

Daily organizational oversight

External relations

Department supervision

Status reporting to the Chairman

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3.4 Deputy Director

The Deputy Director assists the Executive Director and assumes command during their absence.

Responsibilities

Personnel management

Administrative support

Operational oversight

Acting Director duties

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3.5 Department Coordinator

Department Coordinators supervise and coordinate departmental operations.

Responsibilities

Site management

Operational planning

Personnel coordination

Department documentation

There is one Coordinator assigned to each Public Services Department.

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3.6 Manager

Managers oversee daily operational functions.

Responsibilities

Employee supervision

Safety compliance

Project oversight

Task completion monitoring

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3.7 Foreman

Foremen serve as the first supervisory rank.

Responsibilities

Training apprentices

Supervising operations

Assisting managers

Creating operational plans

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3.8 Laborer

Laborers are fully qualified Public Services employees.

Responsibilities

Daily operational tasks

Infrastructure maintenance

Following supervisory direction

Assisting departmental operations

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3.9 Apprentice

Apprentices are newly hired employees.

Responsibilities

Learning departmental procedures

Completing examinations

Reviewing documentation

Training under Laborers and Supervisors

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Section 4: Definitions

Abbreviation	Meaning
SADOT	San Andreas Department of Transportation
SBTA	San Andreas Bay Transportation Authority
SASG	San Andreas State Grid
SADOS	San Andreas Department of Sanitation
SADPW	San Andreas Department of Public Works
SATP	Transit Police
Employee	Any individual employed by Public Services

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Section 5: General Rules

Rule A

Every employee shall:

1. Remain familiar with all applicable SOPs and regulations.
2. Maintain access to required documentation.
3. Report hazards and violations promptly.
4. Conduct themselves professionally and courteously.

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Rule B

Employees must:

1. Remain vigilant regarding workplace hazards.
2. Anticipate movement of dangerous equipment.
3. Never board or dismount moving equipment except during emergencies.

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Rule C

Prohibited Substances

Employees may not:

Use intoxicants while on duty.

Possess narcotics while on duty.

Use medications that impair safe job performance.

Violations may result in immediate disciplinary action.

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Section 6: Recruitment & Training

6.1 Application Process

Applicants must:

1. Be an approved Civilian or Civilian Reserve.
2. Submit a Public Services Application.
3. Complete the Public Services Examination.

Examination Requirements

Upon approval, applicants will receive:

Public Services Callsign

Department Roles

Operational Permissions

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6.2 Certifications

Department of Public Services Certification

Required for all Public Services employees.

Prerequisite:

Submitted application

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Railway Operating Rules (ROR)

Allows operation and repair of railway infrastructure.

Requirements:

1. Public Services Certification
2. Successful completion of ROR Examination

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San AndreasTransit Police (TP)

Allows operation as Transit Police.

Requirements:

Full-Time or Reserve Police Officer

SBTA Membership

SBTA Training Completion

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Section 7: Administrative Action, Promotions & Forms

Regulation 4.1 — Shift Logs

Employees may log Public Services activity through the Civilian Operations Patrol Log.

Logging hours is optional but strongly encouraged for promotion consideration.

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Regulation 4.2 — Disciplinary Policy

Public Services utilizes a Three-Strike System.

Strike	Consequence
First Strike	7-Day Suspension
Second Strike	In-Game Termination / Demotion
Third Strike	30-Day Removal from Public Services

Appeals may be submitted through the Civilian Complaint Process.

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Regulation 4.3 — Demotions

Employees who consistently violate:

Policies

SOPs

Regulations

may be demoted by the Chain of Command.

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Regulation 4.4 — Promotions

Promotion candidates must demonstrate:

Outstanding dedication

Positive public image

Leadership capability

Policy compliance

Activity both in-game and out-of-game

Final approval rests with:

Public Services Chain of Command

• Civilian Operations Command Staff

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