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Staff SOP

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Praxis Roleplay

Staff Standard Operating Procedures

1. Purpose

This document establishes the operational structure, enforcement standards, responsibilities, and expectations for all staff members within Praxis Roleplay.

2. Scope

Applies to all staff. Compliance is mandatory.

3. Authority & Structure

Authority flows through the chain of command. Staff must:

  • Operate within authority
  • Follow chain of command
  • Escalate when required

Ownership retains final authority.

4. Call Sign & Tier Structure

  • 100 — Ownership
  • 200 — Executive
  • 300 — Senior
  • 400 — Management
  • 500 — Staff
  • 600 — Trial

5. Staff Roles & Responsibilities

Ownership

Full authority over all systems, staff, and infrastructure.

Executive Management

Oversees server health, performance, and operational effectiveness.
Oversees all departments and ensures DPS compliance.
Maintains records, investigations, and administrative structure.
Oversees promotions, staffing quality, and leadership development.
Handles branding, recruitment, and communication.

Senior Management

Handles daily operations and staff coordination.
Oversees law enforcement operations.
Ensures enforcement consistency and investigation oversight.
Handles hiring, promotions, and staffing coverage.
Handles communication and community relations.

Management

Oversees live operations and escalations.
Maintains patrol standards.
Leads internal investigations.
Supports investigations under supervision.
Oversees moderators and training.
Supports community operations.
Supervises moderators and administrators.

Administrative Staff

Handles escalated enforcement and discipline.

Moderation Team

Handles day-to-day enforcement and reports.

Training Roles

Training phase. No independent authority.

6. Chain of Command & Promotion Path

Praxis is built on a linear progression system. Each division follows a defined path from entry-level roles to executive leadership. These paths are intentional and exist to provide both clarity in authority and a structured path for advancement.

Operations Supervisor → Operations Manager → Director of Operations
LEO Supervisor → LEO Manager → Director of Departments
IA Agent → Investigations Supervisor → IA and Compliance Manager → Director of Administration
Moderator → Administrator → Staff Supervisor → Staff Operations Manager → Director of Staff
Community Supervisor → Community Manager → Director of Community and Media

All staff are expected to operate within their assigned track, follow their direct chain of command, and progress through structured advancement.

6.1 Organizational Structure (Visual)

TierLevelRoleReports ToTrack
100OwnershipOwner—Global
200Executive ManagementDirector of OperationsOwnerOperations
200Executive ManagementDirector of DepartmentsOwnerDepartments
200Executive ManagementDirector of AdministrationOwnerAdministration / IA
200Executive ManagementDirector of StaffOwnerStaff
200Executive ManagementDirector of Community and MediaOwnerCommunity
300Senior ManagementOperations ManagerDirector of OperationsOperations
300Senior ManagementLEO ManagerDirector of DepartmentsDepartments
300Senior ManagementIA and Compliance ManagerDirector of AdministrationIA
300Senior ManagementStaff Operations ManagerDirector of StaffStaff
300Senior ManagementCommunity ManagerDirector of Community and MediaCommunity
400ManagementOperations SupervisorOperations ManagerOperations
400ManagementLEO SupervisorLEO ManagerDepartments
400ManagementInvestigations SupervisorIA and Compliance ManagerIA
400ManagementIA AgentInvestigations SupervisorIA
400ManagementStaff SupervisorStaff Operations ManagerStaff
400ManagementModeration and Training SupervisorStaff Operations ManagerStaff
400ManagementCommunity SupervisorCommunity ManagerCommunity
500StaffAdministratorStaff SupervisorStaff
500StaffModeratorStaff SupervisorStaff
600TrialTrial StaffAssigned SupervisorTraining

7. Professional Standards

Staff may not:

  • Engage in public disputes
  • Show favoritism
  • Misuse authority
  • Staff their own scenes

8. Conflict of Interest

Staff may not handle:

  • Their own scenes
  • Their department scenes
  • Their gang scenes

9. Enforcement Policy

+++ Progressive Discipline

  1. Verbal Warning
  2. Kick
  3. 20 Comserv
  4. 50 Comserv
  5. Temporary Ban
  6. Permanent Ban
+++

+++ Zero-Tolerance Violations

Immediate permanent removal:

  • Hate speech
  • Doxxing
  • Cheating
  • Sexual misconduct involving minors
  • Severe harassment
  • Encouragement of self-harm
+++

+++ Core Rule Enforcement

Staff must enforce:

  • RDM / VDM / KOS
  • New Life Rule
  • Combat Logging
  • Hostage Rules
  • Third-Party Interference
+++

10. Scene Intervention Protocol

+++ Procedure

  1. Pause scene
  2. Identify as staff
  3. State issue
  4. Give direction
  5. Resume or end
  6. Document
+++

11. Evidence & Investigation

Accepted:
  • Video
  • Logs
  • Staff observation
  • Multiple reports

No evidence → No Action

12. Documentation Requirements

  • Player names
  • Rule violated
  • Evidence summary
  • Action taken
  • Staff name
  • Date/time

No documentation = action did not occur

13. Ticket Management

+++ Rules

  • Acknowledge promptly
  • No assumptions
  • No promises
  • No internal disclosure
+++

+++ Outcomes

  • Resolved
  • No Action
  • Insufficient Evidence
  • Rule Violation Confirmed
  • Escalated
  • Staff Error
+++

14. Staff Authority Limits

Warnings, kicks, minor enforcement only
Comserv and temp bans
Full authority

15. Activity Requirements

+++ Expectations

  • Active during peak hours
  • Handle tickets
+++

+++ Inactivity

  • 3+ days → Warning
  • 5+ days → Removal
+++

16. LOA Policy

+++ Requirements

  • Must submit before absence
  • Max 14 days
+++

17. Staff Discipline

+++ Levels

  • Verbal
  • Written
  • Strike
  • Suspension
  • Removal
+++

18. Training & Certification

+++ Requirements

  • Mandatory training
  • No independent authority until certified
+++

19. Confidentiality

+++ Protected Information

  • Reports
  • Logs
  • Internal discussions
+++

20. Staff Tools

+++ Rules

  • No IC advantage
  • No abuse
+++

21. Enforcement Consistency

+++ Standards

  • No favoritism
  • Equal enforcement
+++

22. Dispute Resolution

+++ Rules

  • No public arguments
  • Follow chain of command
+++

23. Contingency Authority

+++ Order

  1. Executive
  2. Senior
  3. Management
+++

24. Staff Identification

CallSign | Name

25. Audit System

+++ Reviews

  • Tickets
  • Enforcement
  • Activity
+++

26. Final Authority

Ownership may override any decision.

27. Policy Control

This SOP evolves over time.

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On this page
Staff Standard Operating Procedures 1. Purpose 2. Scope 3. Authority & Structure 4. Call Sign & Tier Structure 5. Staff Roles & Responsibilities Ownership Executive Management Senior Management Management Administrative Staff Moderation Team Training Roles 6. Chain of Command & Promotion Path 6.1 Organizational Structure (Visual) 7. Professional Standards 8. Conflict of Interest 9. Enforcement Policy 10. Scene Intervention Protocol 11. Evidence & Investigation 12. Documentation Requirements 13. Ticket Management 14. Staff Authority Limits 15. Activity Requirements 16. LOA Policy 17. Staff Discipline 18. Training & Certification 19. Confidentiality 20. Staff Tools 21. Enforcement Consistency 22. Dispute Resolution 23. Contingency Authority 24. Staff Identification 25. Audit System 26. Final Authority 27. Policy Control