Staff SOP

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Praxis Roleplay

Staff Standard Operating Procedures (Public)

1. Purpose

This document establishes the operational structure, responsibilities, and expectations for all staff members within Praxis Roleplay. It exists to ensure consistency in leadership, clarity in authority, and a professional standard across all areas of the server.

Staff are not simply given a role—they are placed within a structured system designed to maintain stability, accountability, and long-term growth. Understanding both your responsibilities and your position within that system is required.

2. Scope

This SOP applies to all staff members regardless of rank or division. Holding a staff position within Praxis Roleplay is a position of trust, and all expectations outlined in this document are mandatory.

Failure to meet these expectations may result in removal from the staff team.

3. Authority & Structure

Praxis operates on a defined chain of command. Authority flows from Ownership through Executive Management, Senior Management, and Management before reaching general staff.

Each level exists to provide oversight to the level beneath it. Staff are expected to operate within their assigned authority and escalate situations when they move beyond that scope.

At a minimum, staff are expected to:

Operate within their assigned authority
Follow their direct chain of command
Escalate situations when required

Acting outside of your authority or bypassing the chain of command undermines the structure of the server and will not be tolerated.

4. Call Sign & Tier Structure

To maintain clarity across all systems, Praxis uses a tiered call sign structure that directly reflects authority level and responsibility.

The structure is divided into the following tiers:

100 Series — Ownership, representing final authority across all systems
200 Series — Executive Management, responsible for direction and long-term oversight
300 Series — Senior Management, responsible for execution and operational consistency
400 Series — Management, responsible for frontline supervision and real-time decisions
500 Series — Staff, responsible for direct interaction and support
600 Series — Trial Staff, operating under supervision during training

Call signs are not cosmetic—they represent authority. Lower tiers do not override higher tiers, and lateral authority does not exist within this structure.

5. Staff Roles & Responsibilities

Ownership

Owner

The Owner maintains full authority over all aspects of Praxis Roleplay, including infrastructure, staffing, policy direction, and long-term development. This role serves as the final decision-maker and is responsible for the overall stability and vision of the server.

Core responsibilities include setting direction for the server, overseeing leadership structure, maintaining control over core systems, and ensuring long-term stability.

Executive Management

Executive Management is responsible for the long-term direction and stability of the server.

Director of Operations

The Director of Operations focuses on overall server performance. This includes identifying operational issues, improving player experience, and ensuring that staff across all levels are functioning effectively.

This role is responsible for monitoring server health and performance, identifying breakdowns in operations, and driving improvements across all systems.

Director of Departments

The Director of Departments oversees all structured departments and ensures they operate within the DPS framework.

Key focus areas include department structure and leadership, consistency across departments, and alignment with global standards.

Director of Administration

The Director of Administration maintains internal structure and serves as the final authority over administrative and investigative processes.

This includes oversight of staff records and systems, ensuring documentation consistency, and providing final review within the IA chain.

Director of Staff

The Director of Staff oversees staffing quality, promotions, and leadership development.

Primary responsibilities include managing promotions and structure, maintaining staff standards, and overseeing leadership development.

Director of Community and Media

The Director of Community and Media oversees branding, recruitment, and communication.

This role ensures a consistent public image, effective recruitment efforts, and clear professional communication.

Senior Management

Operations Manager

The Operations Manager ensures the server runs smoothly on a daily basis. This role focuses on staff coordination, coverage, and addressing issues as they arise.

Responsibilities include maintaining active staff coverage, coordinating supervisors, and addressing operational gaps.

LEO Manager

The LEO Manager oversees all law enforcement activity.

This includes oversight of LEO performance, support for department leadership, and maintaining DPS compliance.

IA and Compliance Manager

The IA and Compliance Manager ensures consistency in how staff operate.

Focus areas include reviewing staff decisions, supporting investigations, and maintaining fairness.

Staff Operations Manager

The Staff Operations Manager manages the lifecycle of staff members.

Key responsibilities include recruitment and onboarding, promotions and removals, and staffing coverage and tracking.

Community Manager

The Community Manager oversees communication between staff and players.

This includes managing Discord operations, handling announcements, and addressing community concerns.

Management

Operations Supervisor

The Operations Supervisor provides real-time oversight of server activity.

This role includes monitoring live operations, providing immediate support, and escalating issues when necessary.

LEO Supervisor

The LEO Supervisor ensures standards are upheld during active patrol operations.

This includes monitoring patrol activity, supporting coordination, and ensuring standards are maintained.

Investigations Supervisor

The Investigations Supervisor leads internal investigations.

Responsibilities include assigning investigative workload, reviewing findings, and maintaining investigative standards.

IA Agent

The IA Agent supports investigative operations under supervision.

IA Agents are expected to gather and organize evidence, document case details, support ongoing investigations, and operate under supervision at all times.

Moderation and Training Supervisor

This role oversees moderators and ensures proper training.

Key focus areas include training and onboarding, procedure enforcement, and moderator support.

Community Supervisor

The Community Supervisor supports community operations.

This includes supporting moderation efforts, maintaining communication standards, and assisting with player concerns.

Staff Supervisor

The Staff Supervisor directly oversees moderators and administrators.

Responsibilities include supervising staff performance, handling routine escalations, and reporting issues upward.

Administrative Staff

Administrator

Administrators handle situations beyond moderator scope.

They are expected to handle escalated situations, support moderators, and maintain consistency.

Moderation Team

Moderator

Moderators handle day-to-day player interaction.

Core expectations include handling reports, maintaining order, and escalating when needed.

Training Roles

Trial Staff

Trial staff are in a supervised training phase and are not independent.

They are expected to learn procedures, understand expectations, and demonstrate readiness before being given full responsibility.

6. Chain of Command & Promotion Path

Praxis is built on a linear progression system. Each division follows a defined path from entry-level roles to executive leadership. These paths are intentional and exist to provide both clarity in authority and a structured path for advancement.

Operations Track

Operations Supervisor → Operations Manager → Director of Operations

Department (LEO) Track

LEO Supervisor → LEO Manager → Director of Departments

Investigations / IA Track

IA Agent → Investigations Supervisor → IA and Compliance Manager → Director of Administration

Staff / Moderation Track

Moderator → Administrator → Staff Supervisor → Staff Operations Manager → Director of Staff

Community Track

Community Supervisor → Community Manager → Director of Community and Media

All staff are expected to operate within their assigned track, follow their direct chain of command, and progress through structured advancement.

6.1 Organizational Structure (Visual)

Tier	Level	Role	Reports To	Track
100	Ownership	Owner	—	Global
200	Executive Management	Director of Operations	Owner	Operations
200	Executive Management	Director of Departments	Owner	Departments
200	Executive Management	Director of Administration	Owner	Administration / IA
200	Executive Management	Director of Staff	Owner	Staff
200	Executive Management	Director of Community and Media	Owner	Community
300	Senior Management	Operations Manager	Director of Operations	Operations
300	Senior Management	LEO Manager	Director of Departments	Departments
300	Senior Management	IA and Compliance Manager	Director of Administration	IA
300	Senior Management	Staff Operations Manager	Director of Staff	Staff
300	Senior Management	Community Manager	Director of Community and Media	Community
400	Management	Operations Supervisor	Operations Manager	Operations
400	Management	LEO Supervisor	LEO Manager	Departments
400	Management	Investigations Supervisor	IA and Compliance Manager	IA
400	Management	IA Agent	Investigations Supervisor	IA
400	Management	Staff Supervisor	Staff Operations Manager	Staff
400	Management	Moderation and Training Supervisor	Staff Operations Manager	Staff
400	Management	Community Supervisor	Community Manager	Community
500	Staff	Administrator	Staff Supervisor	Staff
500	Staff	Moderator	Staff Supervisor	Staff
600	Trial	Trial Staff	Assigned Supervisor	Training

7. Professional Standards

Staff are expected to maintain professionalism at all times. This includes remaining composed, acting without bias, and handling situations consistently.

Staff may not:

Engage in public disputes
Show favoritism
Misuse authority

8. Conflict of Interest

Staff must avoid situations where personal involvement could impact their judgment. This includes friends, departments they are part of, or affiliated groups.

Conflicted situations must be reassigned.

9. Activity Expectations

Staff positions require consistent activity and participation. Staff are expected to remain present, assist during active periods, and fulfill their responsibilities.

Failure to meet expectations may result in removal.

10. Staff Discipline & Accountability

Staff discipline exists to maintain internal standards and ensure consistency across the team.

Disciplinary Actions

Staff discipline may include verbal warnings, written warnings, strikes, suspensions, or removal, depending on the severity of the issue.

Discipline may result from failure to meet expectations, misuse of authority, unprofessional conduct, inactivity without notice, or failure to follow the chain of command.

11. Staff Identification & Name Requirements

All Management-level staff and above are required to follow a standardized naming format while operating in an official capacity.

Approved Name Formats

Option 1

CallSign | FirstName LastInitial

Option 2

CallSign | FirstInitial LastName

This ensures clear identification, consistency, and a professional presentation across all systems.

12. Final Authority

Ownership retains the right to interpret, modify, or override any part of this SOP at any time in the interest of server stability.

13. Policy Control

This document will continue to evolve as Praxis grows. Staff are expected to remain familiar with updates and adapt as changes are implemented.

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